
Empowering installation excellence with IDL training
Our valued installers and integrator partners, and their dedicated teams, are key to our success, connecting our advanced entrance control solutions with the clients who benefit from them most.
To support their success, IDL offers tailored training provided by our Technical Services Team. These sessions empower installers and integrators with the knowledge, confidence, and practical skills to deliver reliable, high-quality installations and product longevity–enhancing outcomes for project teams and end clients.
Supporting successful installations
Our in-house training provider, Kash Gill, has seen firsthand how well-structured training can transform project outcomes and benefit clients:
“We offer a mix of theoretical and practical training,” explains Kash. “It’s done one-to-one or in small groups, starting with a technical presentation to cover the principles, then moving into hands-on work. That way, installers learn by doing because that’s what really sticks. Our training gives installation and maintenance teams the knowledge and tools to work independently and builds their confidence, helping ensure smooth-running installations and service visits.”
Focus on quality and precision
The training goes far beyond ticking a compliance box. It’s about ensuring that system integrators –who may be installing IDL’s Fastlane products as part of a broader security solution – understand not just the ‘how’ but the ‘why’.
Kash elaborates, “One area where training proves particularly valuable is fault prevention. For example, recognising when a product is functioning at 99% – something like a small barrier misalignment – and knowing that’s not good enough. The end-user might not even be aware of this, or experience an issue, but we deliver a very high standard and help the installer achieve that. That attention to detail reflects IDL’s commitment to quality and precision.”
IDL’s dedication to empowering engineers extends to documentation and resources as well. IDL provides comprehensive installation and maintenance manuals covering every element of Fastlane setup, troubleshooting, and component integration, which are shared with training attendees.
The value of this approach is reflected in the long-term relationships IDL has with many of its partners. Installers and integrators often rely on IDL to train new staff or provide refresher courses.
Refresher training for AdvaNova’s team
The service manager and four field support engineers from one of our long-term integration partners, AdvaNova, recently completed IDL’s refresher installation training.
Daisy Francis, Operations Director at AdvaNova, comments, “The refresher installation training has been incredibly valuable for AdvaNova. It not only ensures that our engineers are up to date with the latest product developments and best practices directly from the manufacturer, but it also supports our commitment to safety and quality.
“Having official training certificates from IDL reinforces our SafeContractor accreditation, giving clients confidence that we’re delivering on our promise of excellence. We value that we rely on IDL to offer all future AdvaNova engineers practical manufacturer-led training.”
We frequently partner with AdvaNova, which specialises in identification technology solutions for the academic, public and commercial markets – learn more about our work together here: Improving security and providing valuable data insight at the University of Sunderland.
Adding value and investing in client relationships
IDL’s Operations Director, Shane Naish, emphasises the strategic importance of training.
“We see training as a cornerstone of our quality assurance. When installers are well trained, we know it leads to successful project outcomes, benefits end users and maintains stronger relationships. That’s why we’re committed to delivering our training programs and encourage clients to offer our training to their teams.”
IDL continues to set the benchmark for excellence in entrance control systems – one well-trained engineer at a time.
Why train with IDL?
Effective training lays the groundwork for successful, long-lasting installations. IDL offers a comprehensive training programme to ensure that system integrators, installers, and maintenance engineers are fully equipped to install and service IDL’s Fastlane entrance control systems with precision and reliability.
In our experience, it:
✔️ Boosts engineer confidence and hands-on capability
✔️ Reduces installation errors and service issues
✔️ Minimises downtime and costly callouts
✔️ Delivers smoother project outcomes and greater client satisfaction
Whether you’re a first-time client, adding new team members, or refreshing your knowledge of our products, our training can be tailored to meet your needs, with variations depending on whether the emphasis is on installation, commissioning or maintenance services, as well as the level of experience.
Training is offered free of charge with every order and is typically delivered in person at our Feltham headquarters. We also provide remote video-based sessions for international partners.
Learn more about our training and get in touch to arrange sessions for your team