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|
| Notice
to Customers for any return items. |
Integrated
Design Ltd (IDL) operates a Return to Manufacture Authorisation
(RMA) system. |
Any
items returned to IDL, be they damaged in transit, warranty
returns or ongoing technical support requirements need to
have a RMA number and a completed Technical Support Form
returned with them. Any items returned to IDL without either
of the aforementioned items will not be accepted by Goods
In at IDL and will be returned to the customer by normal
post. |
To
obtain an RMA number, please contact IDL or your supplier.
To obtain a Technical Support Form please either download
Technical Support Form, below, or request one when you ask
for a RMA number. |
|
IDL
can be contacted by: |
| |
Telephone
+44 1784 245 941 |
| |
Fax
+44 1784 240 647 |
| |
|
This
process is designed to ensure we can provide our customers
with the quickest and most efficient service possible. Please
complete as much of the form as possible to help us to give
you the best service. Thank you for your co-operation. |
| Notes
to help complete the Technical Support Form: |
| 
|
Batch
Numbers |
|
Each
PCB has a batch number on it. This number is handwritten
and normally starts with a B. |
 |
|
 |
| Above
is batch number B1203/15 |
|
This
board was built in batch 1631, and was the 107th board |
|
Serial
Number |
| |
Each
individual unit has a serial number. This is written on
a white sticker. |
 |
|
 |
| This
is the older version of serial number, placed alongside the
inspection and test stickers. |
|
The
newer versions look like this, the serial number here is 21981 |
|
Firmware |
| |
Each
unit main CPU has a firmware version number. This is printed
on a sticker on the micro controller I.C. The sticker always
has Integrated Design printed on it. This
allows us to know which version you are operating. |
| |
|
 |
| This
is a Master Chip for a Fastlane 400MA or 400OT. The firmare
is NFLMM, the version number is A14 and the Checksum is
43E3. |
|
This
is a smaller chip used on the Fastlane Optical Boards. The
firmware is FLRX, the version number is B0 and the checksum
is 8AF9. |
|
